1.1 The controller of your personal data is ERRA Single-Member Private Company (ERRA ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.), trading as "Flyin'", a member of the ERRA Travel Group ("Flyin'", "we", "us").
Registered office: Xanthippou 62, 15561 Cholargos, Athens, Greece
VAT No.: EL801611578 | Greek Ministry of Tourism licence M.H.T.E.: 0259E70000842501
E-mail: sales@flyincharter.com | Tel.: +30 697 302 8798
1.2 This Privacy Policy explains how we process personal data when you visit www.flyincharter.com, request a quotation, book a flight or otherwise contact us. It applies together with our Terms and Conditions.
2.1 Enquiry data. When you request a flight through our website, by e-mail, telephone or WhatsApp: your full name, e-mail address, telephone number and country, the route, date, time and number of passengers, any special request, and the page from which you sent the request.
2.2 Booking data. When you book a flight: full names of all passengers as shown in their travel documents, copies of passports or ID cards, passengers' body weight, number and weight of baggage, connecting flight details, invoicing details and payment records.
2.3 Communication data. The content of e-mails, messages and calls you exchange with us.
2.4 Website usage data. IP address, browser and device type, pages visited, referring website and similar technical data, collected through our hosting provider's server logs and through cookies (Clause 7).
2.5 If you provide data about other passengers, you confirm that you are authorised to do so and that you have informed them of this Privacy Policy.
3.1 To reply to your enquiry, prepare quotations and arrange, confirm and manage your flight: performance of a contract or steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).
3.2 To pass passenger, document, weight and baggage data to the Operator performing the flight, so that it can meet its aviation safety, security and border obligations: performance of the contract and compliance with legal obligations (Article 6(1)(b) and (c) GDPR).
3.3 To issue invoices and keep accounting and tax records: compliance with legal obligations (Article 6(1)(c) GDPR).
3.4 To operate, secure and improve our website and to measure the performance of our advertising: our legitimate interests (Article 6(1)(f) GDPR) or, where required for cookies, your consent (Article 6(1)(a) GDPR).
3.5 To establish, exercise or defend legal claims: our legitimate interests (Article 6(1)(f) GDPR).
3.6 We do not sell your personal data and we do not use it for automated decision-making that produces legal effects concerning you.
4.1 Operators. The air carrier performing your flight, and the airports, heliports and handling agents involved, receive the data they need to perform the flight. The Operator acts as an independent controller.
4.2 Service providers acting on our behalf under a data processing agreement: website hosting, e-mail, customer relationship management (CRM), messaging, and website analytics and advertising measurement (Google).
4.3 ERRA Travel Group, where your booking is arranged with or through the group.
4.4 Authorities, banks, accountants and legal advisers, where required by law or necessary to perform the contract or defend legal claims.
Some of our service providers, or the Operator of a flight outside the European Economic Area, may process data outside the EEA (for example in Switzerland or the United States). Such transfers take place on the basis of an adequacy decision of the European Commission (including, where applicable, the EU-US Data Privacy Framework) or of Standard Contractual Clauses approved by the European Commission.
6.1 Enquiries that do not lead to a booking: up to twenty-four (24) months from our last contact.
6.2 Booking, invoicing and accounting records: for the period required by Greek tax and accounting law.
6.3 Copies of passports or ID cards: deleted once the flight has been completed and any related claim period has expired, unless we are required by law to keep them longer.
6.4 Data needed to establish or defend legal claims: until the applicable limitation period expires.
7.1 Our website uses cookies and similar technologies that are strictly necessary for it to work, and analytics and advertising cookies through Google Tag Manager, Google Analytics and Google Ads, which help us understand how the website is used and measure the performance of our advertising.
7.2 Our website loads fonts from Google Fonts and may display content from Google (reviews). When it does, your browser connects to Google's servers and your IP address is transmitted to Google.
7.3 You can block or delete cookies in your browser settings. Information on how Google uses data is available at policies.google.com/technologies/partner-sites.
7.4 Links to WhatsApp, Instagram and other third-party services are governed by the privacy policies of those services.
8.1 Under Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019 you have the right to access your data, to have it rectified or erased, to restrict or object to its processing, and to data portability. Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
8.2 To exercise your rights, write to sales@flyincharter.com. We will reply within one (1) month. We may ask you to confirm your identity.
8.3 You also have the right to lodge a complaint with the Hellenic Data Protection Authority (Kifisias 1-3, 11523 Athens, www.dpa.gr) or with the supervisory authority of the EU country where you live or work.
We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted (HTTPS) connections to our website and access restricted to staff who need the data to handle your request.
Providing enquiry data is voluntary, but without it we cannot reply to your request. Booking data marked as required in our Terms and Conditions must be provided for the Operator to perform the flight.
We may update this Privacy Policy from time to time. The version in force is always published on this page, with its effective date.